Declaring Your Own Working Days and Time Off

Availability: all plans

Every technician can record when they work. You set the days you normally work and the hours you start and finish, and you add dated exceptions for time off, a half day or an extra shift. These changes take effect straight away and nobody has to approve them. The page is laid out to be used from a phone, because changes usually come up while you are out on a job.

Before you start

You need access to your own availability. If My Availability is not among the Schedule tabs, ask whoever administers your account.
Your hours are used by the people who schedule your work and, if your business has turned on customer-picked times, by online booking. Customers are never told why an hour is unavailable.

Steps

Set your regular week:

Open Schedule, then the My Availability tab.
Open The days I normally work.
Tick each day you work and set the start and end times. Untick a day you do not work.
Select Save my working days.

Each working day has to start before it ends. If it does not, the page says "Each working day has to start before it ends." and nothing is saved. When the save works you see "Your working pattern is saved."

Record a day away or different hours:

On the same page, find Days I am away.
Choose the Date.
Leave Away all day ticked for a full day off. To work different hours instead, untick it and fill in Working from and Working until.
Add a Reason if you like. It is optional, only your provider sees it, and customers are never given a reason.
Select Save.

Under the form, the list shows what is coming up in the next 90 days. If there is nothing, it says "Nothing coming up in the next 90 days."

To undo an exception, select Remove beside it. You see "Removed. Your usual hours apply again on that date."

Tips

An extra shift is just an exception with Away all day unticked and the hours you will work.
Saving an exception over a day that already has work booked is allowed. The page tells you how many scheduled jobs fall outside the new hours, for example "Saved. 2 scheduled job(s) fall outside these hours." Nothing is cancelled.
A panel headed Scheduled outside your hours lists any jobs booked outside your declared hours. Select a job number to open that work order.
If your role also lets you see the team, a link reading View the whole team's availability appears at the top of the page.

If something goes wrong

If you see "Your working pattern could not be saved. Please try again." or "That change could not be saved. Please try again.", wait a moment and repeat the save.
If "Your availability could not be loaded. Please try again." appears, reload the page.
If a job still sits on a day you now have off, tell the person who schedules for you so they can move it. See the guide on how availability affects scheduling.

Viewing and Managing Your Team's Availability — The Team Availability page shows every schedulable technician's working days for one location, plus upcoming time off. People who schedule work can read it. People with permission to manage…
How Availability Affects Scheduling and Online Booking — Declared working days and time off are information for the people who schedule, and they are what online booking uses to offer customers a time. They flag problems rather than block work, so a job can…
Declare Your Own Availability — A technician can record their own working pattern in ServiceVisit: for each day of the week, whether they work and the hours they start and end. A day left unticked is recorded as a day they do not…
Letting Customers Pick a Time You Can Deliver — By default, online booking asks a customer for a preferred date and time and holds nothing on your calendar. You can instead let customers pick an arrival hour from times your team can actually cover…