Manage Team Availability
An administrator can change any technician's working pattern from the Team Availability page. They can set which days a technician works and the hours, and they can add, change or remove dated exceptions such as an absence or a day with different hours. The change takes effect immediately and is recorded against the person who made it. Technicians can still change their own hours at any time.
If a change leaves scheduled jobs outside the new hours, the page lists those jobs. Nothing is cancelled, so the work can be moved afterwards.
The same page has a switch for each location that lets customers pick a time when they book online. It is off by default, and while it is off, online booking asks customers for a preferred time. ServiceVisit will not turn it on while something is blocking it, and the page names what is blocking it.