Service Radius and ZIP Code Coverage for a Location

Availability: all plans

When a business has more than one location, each booking needs to go to the right one. Every location has a service radius, and can also claim specific ZIP codes outright. This guide explains how the two work together and how to list ZIP codes on a location.

Before you start

You need permission to manage settings.
The location must already be saved. ZIP codes are added from the location's edit page, after it is created.

How coverage decides where a booking goes

The Service Radius (miles) is how far a location will travel. Bookings within that distance route to the location.
A ZIP code listed under Service Areas routes to that location even when another location is closer.
If a location lists no ZIP codes, bookings route to it by its radius alone.
A ZIP code belongs to one location only, so a booking always routes to one place.

Steps

Open Settings, then Locations, and select the edit (pencil) icon on the location.
Under Coverage, set Service Radius (miles) and select Update Location.
Scroll to Service Areas. This section is saved separately from the form above, so you do not need to save the form again.
In Add ZIP Codes, type the ZIP codes, separated by commas, spaces or new lines, for example 75001, 75002, 75003.
Select Add ZIP Codes. Each one appears in a table with columns ZIP Code, City and State. A count shows beneath the table.
To remove a ZIP code, select the X on its row and confirm Remove in the dialog titled Remove this ZIP code?. That ZIP code is no longer served from this location.

Tips

On the Locations & Service Areas page, each row shows its radius and, when ZIP codes are listed, how many.
City and state fill in where the ZIP code is recognized. If it is not recognized, the City and State columns show a dash and the ZIP code still counts as covered.
Use ZIP codes when two branches have overlapping radii and you want a neighborhood to always go to one of them.
A location's marketplace visibility is separate from coverage. A location hidden from the marketplace can still be the target of bookings routed to it.

If something goes wrong

If Add ZIP Codes refuses a ZIP code, it is probably already covered by another location. Remove it from that location first, then add it here.
If you add a ZIP code and the table does not change, check that you used a five-digit ZIP code and separated entries clearly.
If bookings go to a different branch than you expect, compare the ZIP code lists on each location, then the radius on each.
A booking can only be offered times when the location is open. See the holidays and online booking availability guides for closures and hours.

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