Waive an Assessment Fee
ServiceVisit lets you waive the fee on an Assessment. You would do this when you have decided not to charge the customer for the visit, for example because they went ahead with the work.
A waiver needs a written reason. A fee can be waived only while it is still pending, or after it has been reinstated; once it has been invoiced, or has already been settled in another way, it can no longer be waived.
The change is recorded in the fee's audit trail.
Waiving is one of the ways a fee is settled. Invoicing the fee and recording payment are separate actions.