Capacity Report
ServiceVisit lets you view a Capacity report, which compares each technician's declared working hours with the work scheduled for them. You would use it to see whether your team is overbooked or has room for more work, before you promise a customer a date.
You choose between an upcoming period and a recent one, a length of 7, 14, 30 or 90 days, and either all locations or a single one. The report totals available, assigned, open, unassigned and logged hours, and shows utilization for the team and for each technician, marked as busy or over capacity when it runs high.
Technicians with no working hours declared, or no location assigned, are listed separately so you can fix their setup. The figures use the same hours and scheduled work that dispatch uses.