View the Schedule
Viewing the schedule lets someone see what is booked across the whole provider, not just their own assignments. The Team Schedule page shows scheduled work and capacity for the team, one week or one day at a time. A separate Technician Workload page is part of the same capability. Work scheduled outside a technician's declared hours is flagged on the Team Schedule.
A dispatcher or owner uses it to answer questions such as who is free and what is already on the books before promising a customer a time.
This capability is for looking. Reading the team schedule does not give the right to assign work, so unassigned work appears only for people who can assign. Assigning a technician and setting a date and time are covered by the schedule management capabilities.