What the Customer Sees on an Installment Plan

Availability: all plans

When a provider offers you a payment plan on an invoice, you see it on that invoice in your account. This guide explains the offer, how to accept it, and what you can see and change afterward. A payment plan is an arrangement with your provider about when you pay an invoice. It is not a loan.

Before you start

Open the invoice from your invoices. The plan appears on the invoice it applies to.
A plan paid automatically uses a card you have saved with that provider.

Steps

Accept an offer.

Open the invoice. A section titled A payment plan has been offered to you appears.
Check Amount spread, Each payment, Number of payments and First payment. If a down payment applies, a note says it is due when the plan starts.
Read the agreement wording shown in the box.
Select I agree — start this payment plan. Until you do, nothing is charged and no payments are scheduled.

Your provider can also record that you agreed in person, by telephone, by email reply or on signed paper. If they did, the offer is replaced by your plan.

Follow your plan. Once active, Your payment plan shows how many payments have been made, for example 2 of 6, with Still to pay, Paid so far, Next payment and How it is paid. That reads either "Taken automatically from your card on file" or "Paid directly to your provider". The table lists every payment with its due date, amount and a status of Paid, Overdue or Scheduled.

Change the card. If payments are taken automatically, Card for this installment plan lets you Choose a saved card and select Update card for this plan. The change affects this plan only, not your default card. If no saved cards are available with that provider, the page points you to your provider relationships to manage cards.

Packages. If a package you bought is paid over time, its entry under your service commitments shows the plan status, the remaining installments and the next payment, with a link to the plan on its invoice.

Tips

If you pay your provider directly, they record your payment on their side, and the plan updates.
Agreeing authorizes the charges described in the wording you were shown. Read it first.

If something goes wrong

If you do not see the offer, ask your provider whether they have set it up on that invoice.
If a payment shows Overdue, contact your provider. They can record a payment they received.
If an automatic payment fails, your provider is shown the failure. Updating the card on the plan may help. After repeated failures the plan can be suspended, and your provider decides how to proceed.
If your provider cancels the plan, the remaining balance stays owed on the invoice under its own terms.

Installment Plans Overview — An installment plan lets you offer a customer a payment arrangement on an unpaid invoice. The amount owed is split into scheduled payments, and the customer agrees to the terms before anything is…
Setting Up an Installment Plan — This guide walks through proposing an installment plan on an unpaid invoice. You choose how many payments, how often they fall, when the first is due and whether the customer is charged automatically…
Managing an Installment Plan — Once a plan exists you follow it from its detail page. This guide covers recording the customer's acceptance, recording payments, setting the reminder schedule, and suspending, resuming or cancelling…
Accepting a Service Plan or Package Proposal — A service provider you work with may send you a proposal for a prepaid package or an ongoing service plan. This guide explains how to review one, what you agree to when you accept it, and where to…