Customize message templates
ServiceVisit sends customers notifications from message templates, and this lets you customize them. The Communication Templates page in Settings lists the available templates by category: Operations, Marketplace, Billing, Account and Support. Each row shows which channels it uses (email, SMS or in-app) and whether it is still the default or has been customized.
Choose Customize to write your own version of a system template, with your own branding and wording. Templates use Liquid syntax for the dynamic parts. Once a template is customized, the action becomes Edit, and Reset returns it to the system default, discarding your changes after you confirm.
Editing the template library is a separate action from using it. Changing a template does not send anything by itself.