Your Property Limit and Claiming More Properties

Availability: all plans

Each plan lets you keep a set number of properties on your account: one on Essentials, up to three on Plus, and any number on Portfolio. When you reach your limit you cannot claim another property until you move to a bigger plan.

What you see at the limit

On My Properties, the Claimable Properties From Your Service History panel lists properties that your providers' jobs point to. Beside the list it shows how many properties you have used, for example 1 of 1 property used on Essentials.

When you have used your allowance, the panel shows Property limit reached. The Claim This Property button on each property becomes Upgrade to Claim This Property. Select it to open Subscription Plans and pick a plan with room for more properties.

Claim a property

Open My Properties.
In Claimable Properties From Your Service History, find the property.
Select Claim This Property. The property now appears under My Properties with its Property Passport.

If a suggested property is not yours

Select Not My Property. It is hidden from your suggestions. If you hid one by mistake, select Restore Hidden Suggestions.

Tips

Only properties you have claimed count toward your limit. Suggestions do not.
If you downgrade to a plan with a smaller limit, you choose which properties to keep. The service history of the others is kept.

If something goes wrong

If Claim This Property is not available, check whether you are at your limit. Upgrading removes the limit for the number of properties your new plan allows.
If a property you expected is missing from the suggestions, it may have been hidden. Use Restore Hidden Suggestions.

Your ServiceVisit Plan and What Each Plan Includes — Your ServiceVisit plan decides how many properties you can keep on your account. There are three plans: Essentials, Plus and Portfolio. Every plan includes the customer portal, your Property Passport…
Upgrading, Downgrading and Canceling Your Plan — You can move to a bigger plan, move to a smaller one, or cancel and return to Essentials whenever you like. An upgrade takes effect straight away. A move to a cheaper paid plan takes effect at the end…
Connecting Your Account to a Service Provider — When a service provider invites you to ServiceVisit, they send you a claim code. Entering that code links your account to the provider, so their invoices, estimates and messages appear when you sign…